Refund policy

B.L.U.S is here to spoil you. We hope you love your order, but if you are not completely satisfied with your purchase we accept returns.

We do not process exchanges. If you would like to order a different size, return your merchandise as soon as possible.

RETURN REQUIREMENTS:
Merchandise must be returned within 30 days of the order delivery date.
Merchandise must be unworn, unwashed, unstained and unperfumed.
Merchandise must have all tags, including any hangtags, attached.
All footwear returns must include the original shoebox in its original condition, without postal labels.
Handbags sold with a dust bag or other packaging must be returned with the original dust bag and packaging.
Due to hygiene concerns the following cannot be returned: intimates, stockings, hair accessories, hats, earrings

Please note if you paid for shipping at the time of your original order, you will not be credited the cost of shipping when we receive your return. If your return does not adhere to the requirements it may be sent back at additional cost to the customer.

B.L.U.S does not offer free returns at this time.

*Please note labels are not currently available for Alaska and Hawaii. We are sorry for any inconvenience. Please contact us  and you will be given further details on how to complete the return.

The B.L.U.S team thoroughly inspects goods before they are shipped out. We stand behind the quality of our products, but if you come across a manufacturing fault, please contact us as soon as possible. Refunds cannot be guaranteed without prior photographic evidence of the fault.